Our Promise - Orders / Shipping / Handling / Returns
OX lifestyle is dedicated to meticulously curate and make available products that are best-in-class in terms of both quality and price. We believe our customers should never settle for second-tier. It is Ox Lifestyle's mandate to bring the best-in-class to our customers with the best services.
We personally test products in our lab for you before we make any decision to make the product available for you. Testing new products is our everyday work - and making the best ones available to you is our mandate.
Once we receive your order, we process it within 1 business day. Usually websites promise a handling and fulfillment time of 2, 3 or even 5 days! We are different. We get your product ready and packaged within 1 business day only so that shipping can happen immediately after.
We ship all products using ePackets. We choose to use ePackets so that we deliver the best value between price and time.
4. Customer Service
We strive to offer the best customer service and best experience for you. Since the day you receive your order, you have 14 days to claim for a return / refund. The product must be in its original packaging and should not have been used. Please contact us for return shipping address so that we can process your refund in timely fashion.